Case study · Custom Systems
AI-assisted legal case management system
Staff ask in plain words, the AI drafts, a person confirms. Case management system for a Malawian law firm, with an AI assistant built in. Staff say what they want done in plain words, and the system does it.
- Market
- Malawi
- Industry
- Legal
- Launched
- August 2026
- Kickoff to launch
- 6 weeks
The problem
A lot of a law firm’s day goes on work around the law: filling in the same documents, finding the right file, catching up on where a case stands. The firm wanted that to go faster without handing decisions to software.
What we built
A case management system behind a private login, with an AI assistant built in. Staff type what they want, the way they would ask a colleague.
Asked for a document, the assistant fills in the fields, shows them in the chat, and waits. Nothing is saved until a member of staff has checked it and confirmed. It can also find a case or file and open it, pull up data on request, and write a summary of a case.
The firm is not named here and no screens are shown, because the system holds client data.
Features
- Case management behind a private login
- Fills in documents from a chat request: the AI completes the required fields, shows them in the chat, and staff confirm and save
- Finds files and cases, and takes staff straight to them
- Pulls up data on request
- Summarises cases
The result
- Live and in use at the firm.
- Nothing the AI fills in is saved until a person confirms it.
Services behind this project
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